*+ *SALON POLICIES AND PROCEDURES

Policies and procedures are agreed upon booking an appointment online. Upon scheduling your appointment, you have agreed to our Salon Policies by checking the boxes. All clients are responsible for reading all salon policies and procedures detailed on this page. If you have any further questions, please email us at info@thecurlsuite.net.

*+ *How do I prep my hair for my appointment?

Hair prep instructions are included in the appointment confirmation and reminder emails.

IF YOU ARE GETTING A CUT: A STYLED WASH AND GO THAT IS 1-4 DAYS OLD IS BEST. Please make sure your hair is detangled, styled and dry with a moderate amount of product in it to define your curls. Your hair should be styled, displaying its natural curl pattern but without excessive product build up. Please do not come with dirty hair. Your wash and go does not have to be perfect. Please just do your best. Using a FLAKE-FREE gel, styling foam or styling cream after cleansing and conditioning is best. Your curls should “hang loose”. Please do not have it braided, twisted, pulled, clipped or pinned back into a ponytail or bun. If you have to put your hair up to keep it detangled after styling, please take it down at least one hour prior to your appointment.

IF YOU ARE NOT GETTING A CUT: Please arrive with your HAIR DETANGLED. If you are coming out of a protective style (ie. braids, twists, weave), please remove all braids/twists and fully detangle your hair prior to your appointment. This is very important, as excessive detangling significantly extends the appointment time, causing disruptions to the schedule. Hair that is excessively tangled is subject to a $40 DETANGLING FEE. It may also result in the service being rescheduled. If you have any questions regarding how to prepare your hair for your appointment, please email us at info@thecurlsuite.net.

+ What technique will be used to cut my hair?

Various cutting techniques are used at The Curl Suite. The technique chosen depends on the specific characteristics of the client's hair, their hair goals and the way they typically wear their hair. The hair may be cut dry and curly, wet or blown out. The consultation process at the beginning of the service will help to determine the technique that is used.

*+ *I am not sure if I’m ready for a haircut. Should I just book an appointment anyway?

If you are unsure if you are ready for a cut, please email us at info@thecurlsuite.net to schedule a consultation.

*+ *I have heat/chemical damage that has ruined my curl pattern. Is there a service/product that will be able to bring my curls back?

There is no service or product that can bring back your curl pattern once the curls have been damaged by heat or chemicals. If you have heat/chemical damage that you are not ready to cut, please email the salon at info@thecurlsuite.net to schedule a consultation.

*+ *I am a first time client and I am unsure of what service to book?

"The New Client Ultimate Curl Experience" is the service first time clients should book. For more information on this service, please click on THE NEW CLIENT SERVICE tab from the menu above.

*+ *Will I walk away from the service knowing how to care for my natural hair?

If you book The Ultimate Curl Experience, you will receive a step by step lesson on how to properly cleanse, condition, detangle, style and preserve your hair. You will leave the salon with a list of recommended products for your individual and unique hair care needs. You will also receive an electronic guide that you can use as a reference in the future, as well as follow up correspondence to make sure you are doing well on your hair care journey. All other services, outside of The Ultimate Curl Experience, include product recommendations only.

*+ *Can I purchase products on the day of my appointment?

Yes, most of the products used during the service are retailed at The Curl Suite and can be purchased following your service. Products are available to purchase in the salon on Tuesdays through Saturdays. Please contact Sheryl to confirm that your desired product(s) are in stock prior to pick up. Products are also available for purchase from various brands on the SHOP page of this website.
Product Exchanges: We offer exchanges for un-used, un-opened products 14 days within purchase date. This is only applicable for products purchased from The Curl Suite Salon directly.
Product Refunds: Products that are un-used and un-opened can be returned within 14 days of purchase. This is only applicable for products purchased from The Curl Suite Salon dircetly.

*+ *When I go to select a date for the service I want, every date is greyed out. Are all of the spots for the month booked up?

If you are attempting to book a service and no available dates appear, feel free to contact the salon via email (info@thecurlsuite.net). Please include your phone number in your email.

*+ *How do I know if I have successfully booked an appointment?

Once you have successfully booked an appointment, you will receive an email confirming your appointment date, time and selected service. The email will include the salon address, parking information and hair prep information. Please be sure to read the email carefully. If you did not receive a confirmation email, please email Sheryl to ensure that your appointmnt is booked.

*+ *I do not see an option for color services/pintura highlights. Can I book for color?

Color services are not offered at the salon.

*+ *I am nervous about cutting my hair. Can I bring a friend with me?

Unless you are the parent or guardian of a minor receiving services, please arrive to your appointment alone, as space inside of the suite is limited.

*+ *Is there a minimum age requirement?

Clients must be 12 years or older to receive a service.

*+ *Where should I park when I come for my appointment?

The Curl Suite is located inside of the Sola Salon Suites. The address is 151 S. Doheny Drive, Studio 5, Beverly Hills, CA 90211. There is a parking lot for the building. Look for the signs that say "9100 Wilshire" and "Theater & Visitor Parking". Parking is validated ($4 for 2-3 hours, $5 for 3-4 hours). There is also metered parking (9:00am to 4:00pm ONLY) and some limited residential parking on the side streets near the building. Please allow yourself extra time to account for traffic and parking.

*+ *Am I automatically charged at the end of the service on the credit card I put on file to book my appointment? What forms of payment are accepted? Is a deposit required to book?

No, you are not automatically charged. At the end of the service, you can pay with the credit card on file or you can upload the information for a different credit card. You can also pay with cash and via Zelle or Venmo. Although cash, Zelle and Venmo are preferred, feel free to use whatever method works best for you.

A deposit is not required to book. Please carefully read the Cancellation and No Show policies detailed on the BOOK page.

*+ *Are you taking any new clients? How can I book an appointment?

Yes, the salon is always taking new clients. Appointments are booked online via the link located at the bottom of the BOOK APPOINTMENT page. Returning clients are strongly encouraged to pre-book their following appointment before leaving the salon.

*+ *What is the salon's cancellation policy? How do I cancel my appointment?

If you need to cancel your appointment, please do so at least 24 hours before your scheduled appointment. Late cancellations (cancelling less than 24 hours before your appointment) will be charged of 50% of the service total. No Shows will be charged 100% of the service total and you will not be able to re-book an appointment. By booking an appointment, you are agreeing with the late cancellation and no show policy. If you need to cancel, please do so by clicking on the “Change/Cancel Appointment” link located at the bottom of your appointment confirmation email. If you have created an account on Acuity (highly recommended for faster booking in the future), you can cancel through your client profile. If you have trouble canceling your appointment via the Acuity system, please email us at info@thecurlsuite.net as soon as possible.

*+ *What is the salon's policy regarding adjustments made to haircut/hairstyle post service

We care about every single one of our client's experiences. During the consultation, there is a mutual agreement. Each step is explained thoroughly regarding what to expect. That mutual vision is discussed and confirmed with each client to deliver quality results within the framework of the service. Our salon works as a team to create the vision we see for our guests. If you are unhappy with your service and feel it needs an adjustment, we require you get in touch with us via email no more than 72 hours post service. It is crucial to reach back out as we want to fix anything that was not part of the mutual vision to make it technically sound and satisfactory to our client's needs. Are services are final sale.

THANK YOU! We look forward to seeing you soon!